X= Included at no additional cost
Add on = May involve fees
N/A = Not Available

     Strategic (A)     Vars (B)   Business Partners (C)
       Platinum    Gold    Silver
 Account Management  Dedicated  Named  Account team  As available
 Technical sales consultant  Dedicated  Named  As available  N/A
 Partnership review  Biannual  Yearly   As required  N/A
 Joint Business Planning & 
 market strategy
 X  Partner- led  As available  N/A
 Defined rules of engagement  X  X  X  N/A
 Co-sell program eligibility  X  X  As required  N/A
 Pricing discount program  (varies by  volume & integration level)  X  X  X  X
 Demo licenses  X  At discount  At discount  At discount
 Marketing Support & Tools        
 Market Development funds matching  As approved  As approved  N/A  N/A
 Partner portal access  X  X  X  X
 Subscription to EMS  newsletter  X  X  X  X
 EMS partner logo usage  X  X  X  X
 Sales collateral  Via partner 
 Via partner 
 Via partner 
 Via partner 
 Jointly branded case study  X  X  Evaluate by
 Evaluate by 
 Partner Advisory  council  
 By invitation  By invitation  X  X
 Annual partner summit  Invited  Invited  Invited  Invited
 Support Resources        
 Support engineers Partner specific  team  X  X N/A N/A
 Cases routed through global  support backbone  X  X  X  X
 Cases routed through priority  queuing and robust service level  agreement  X  X  N/A  N/A
 Online cases management through  self managed global support  backbone  X  X   X  X
 Online knowledge base access  X  X  X  X
 Beta software programs  By invitation  By invitation  N/A  N/A
 Partner Training        
 Customized on-site training  X  X  Add-on  Add-on
 EMS- e-learning programs, including
 4/Years  4/Years  4/Years  Add on
 Access to e-learning and
 qualification exam
  X  X  X  X