EMS' TotalCAREiQ Team is on call to keep your clinical simulation management platform running at peak capacity with fast and effective responses to your reported concerns and questions. Count on the team to:
- Perform remote diagnostics and issue resolution.
- Provide phone, email, and web-based assistance for questions regarding features, functions, and equipment operation.
- Schedule and conduct key software updates.
Customer Support Portal aka “Zendesk”
- Review open tickets
- Search a knowledgebase of solutions
- View announcements regarding updates and release notes
- Share feature requests and suggestions