According to the report, patients are increasingly relying on online ratings and reviews when choosing a doctor. Most reviews were found to be positive, with positive words outnumbering negative ones three to one. Patient complaints included rudeness and feeling rushed. More patients reported that physicians were compassionate, friendly, and knowledgeable. There were more than 100 appearances of the words "called," "explained," and "listened," while "diagnosed" appeared only 40 times.