Careers

The Client Support Specialist will be the first point of contact with the customer. This is an important position that requires excellent listening, communication and problem solving skills. This team member will respond to inbound calls and email communication and will identify, document and prioritize the needs of the customer. The team member will resolve 80% of client issues independently and when necessary escalate the issue and follow through to resolution. THIS POSITION IS LOCATED IN EXTON, PA – NOT A REMOTE POSITION — Click here to apply

The AV Installation Technician is responsible for assisting in the implementation of EMS SIMULATIONiQ solutions at client sites. You must be highly motivated and have a strong desire to leverage technical, critical thinking, and communication skills. Teamwork is essential; must work closely with Project Managers and other installation technicians to ensure the EMS installed systems maintain the highest quality and maximize customer satisfaction — Click here to apply

***LOCAL CANDIDATES ONLY ***
The Assembly Technician is responsible for assembling EMS’ products and equipment racks at our Exton facility. Applicant must be highly motivated and have a strong desire to leverage their technical, critical thinking, and communication skills. Teamwork is essential; must work closely with the Service Manager, Project Managers, and Installation Technicians to ensure the EMS installed systems maintain the highest quality and maximize customer satisfaction. Click HERE to apply.

The Software Developer will code and test software as architected and designed by EMS software design team. The Software Developer will develop desktop and web applications, database systems, and services in a Microsoft Server Family environment; build and implement user interfaces; and, build and execute test cases at unit testing level. Click Here to apply.

The Solutions Designer (SD) is responsible for collaborating with sales to identify customer business challenges and create a unique presentation of solution to meet decision maker’s needs. The SD will also be a SME (SME) in educational assessment and have instructional design experience. This person will work with sales to determine gaps in customers current processes and how we can uniquely meet programmatic assessment and curriculum needs. Click Here to apply.

The Human Resource Generalist is responsible for providing a broad range of support to all employees ensuring accuracy and timeliness within the HR function. This role’s primary responsibility is to provide day-today support to the human resource function, including record-keeping, file maintenance and HRIS entry, employee onboarding and the scheduling of trainings and meetings, benefits administration, planning employee events to include wellness initiatives. They will partner closely with payroll, recruitment and the HR team to ensure process flows are accurate and thorough and will be expected to drive improvements in these areas. Click Here to apply.

Support onsite daily technical operations of an integrated audio and video medical simulation learning management system for a large medical training facility in the Seattle, WA area. They will be the primary support personnel for all day-to-day operational aspects of the learning management system (LMS). The MSS Manager will directly resolve a majority of all LMS technical and support needs independently and when necessary facilitate additional resources from EMS and follow every technical issue through to resolution. Click Here to apply.

The Government Sales Manager is responsible for the development of specific sales activities across the Federal business sectors as outlined by the Director of Government Sales. This position will focus on federal and government contracts for solutions across the entire product portfolio, with a particular focus on healthcare simulation. Click Here to apply.

The Human Resources Director has overall responsibility for the HR function as it relates to all team members, including employee relations, talent acquisition, compensation, benefits, implementation and administration of human resources programs and employment policies, personnel record-keeping, workers compensation and team member safety issues, training and talent development, and compliance with HR laws and regulations. Click Here to apply.