Backed by a team of EMS specialists, EMS TotalCAREiQ™ focuses on delivering fast results that help you sustain high performance standards over the long term through exceptional support, advanced training, best practices, and access to exclusive content.

EMS TotalCAREiQ Team

The EMS TotalCAREiQ Team is on call to keep your clinical simulation management platform running at peak capacity with fast and effective responses to your reported concerns and questions. We pride ourselves on having a strong relationship with our customers and are committed to your long-term success. Count on the team to:

  • Perform remote diagnostics and issue resolution
  • Provide phone, email, and web-based assistance
  • Schedule and conduct key software updates

EMS TotalCAREiQ Customer Support Portal

The Zendesk customer support portal enables EMS customers to email issues and requests directly to csupport@SIMULATIONiQ.com. Once your request is received, you will be able to interact directly with members of our support team and receive status updates as we work to resolve your issue. You will also have an opportunity to rate our service and provide valuable feedback. In addition, the portal provides an opportunity to:

  • Review open tickets
  • Search a knowledgebase of solutions
  • View announcements regarding updates and release notes
  • Share feature requests and suggestions

EMS TotalCAREiQ Cloud Backup

SIMULATIONiQ Cloud Backup is the digital safety net your simulation center needs. Not only does it ensure that your videos, daily SQL database backup, and all clinical simulation management files on your IIS Server are protected from server or drive failure, but it also keeps your files safe from site-wide loss and natural disasters. And the best part: there's no hardware to install or maintain, no wires to connect, and no tapes to deal with. You don't need any technical knowledge – SIMULATIONiQ Cloud Backup works quietly in the background and allows you to restore them at any time with one click.